Palmera Haus: Scottsdale Home, Pool & King Suites

Professionally Managed by OurStay Vacations Welcome to a more thoughtful way to stay. This home is professionally managed by OurStay Vacations, a boutique hospitality company dedicated to responsive communication, personal service, and meticulous cleanliness. From the care we put into preparing your home to the support we offer throughout your visit, every detail is guided by one goal: helping you feel beautifully taken care of. Important Check-in/Check-out Note We take approximately 5–6 hours between reservations to thoughtfully clean and prepare Palmera Haus for your arrival. To give every guest the same care and attention, we’re unable to arrange early check-in or late check-out in advance. If the home is ready early, we’ll gladly let you know on your arrival day. Thank you for giving our team the time to make everything welcoming for your stay. Pets A getaway is even better with your furry companion along. We’re happy to welcome one pet per stay. Please include your pet in the reservation so the applicable pet fee can be added. If a pet arrives without being included, we’ll request the required fee. Guests Help us prepare for everyone joining you by including all overnight guests in your reservation. This keeps your guest count and pricing accurate. If your plans change and additional guests will be joining, simply let us know so we can update the reservation and arrange any applicable extra guest fees. All guests must be registered, and the home accommodates up to 13 guests in total. Pool Heating The pool can be heated to temperatures between 80°F and 88°F for an additional fee. Pricing may vary; please ask your host for pricing details before your stay. We’ll confirm the cost with you before arranging the service. Additional Cleaning Services Would you enjoy a refresh during your stay? Additional cleaning services are available for an added fee. Simply message our team for pricing and scheduling—we’ll be happy to help arrange the service. For Families To make traveling with little ones a little easier, we provide a Pamo Babe portable crib / Pack ’n Play with fitted sheets and a high chair. Please bring any additional childcare essentials your family needs. Children should always be closely supervised around pools and hot tubs. Guest Inclusiveness You belong here. Our home is a welcoming space for guests of all races, faiths, genders, and sexual orientations, including members of minority and marginalized communities. We look forward to making you feel at home. Security Policy For the safety of our guests and property, security cameras monitor the exterior of the home only. To help maintain a peaceful setting for everyone, parties, unauthorized events, and unregistered guests are not permitted. If these rules are violated or a safety concern arises, on-site security may be dispatched, and the reservation will be terminated, requiring all guests to vacate the property without refund. Cleaning, Maintenance & Property Access To keep your stay comfortable and our home beautifully maintained, our team and approved service providers may access the property for pool care, landscaping, pest control, housekeeping, necessary repairs, or emergencies. Exterior services may take place during your stay. For interior visits, we’ll make reasonable efforts to notify you in advance; guest-requested services or necessary access may take place while you’re away. We’ll always respect your privacy and work to keep interruptions to a minimum. Discrepancies Your comfort matters to us. If anything about the home’s cleanliness or amenities needs attention when you arrive, please let us know right away so our team has the opportunity to help promptly. Refunds are not provided for concerns first reported after your stay has ended or for circumstances outside our control, such as acts of God. Complimentary amenities, including the pool, may occasionally require repairs or temporary closure; these interruptions do not qualify for refunds or discounts. Refunds will only be considered for additional paid services that were unavailable. Amenities that are not essential to the livability of the home are considered complimentary. Heating and Cooling Please make yourself comfortable by adjusting the thermostat during your stay. Our heating and cooling systems have preset operating limits to help protect the equipment and keep it running reliably. Scottsdale Occupancy Disclosure In accordance with the City of Scottsdale, the property accommodates a maximum of six adults and their related dependent children, with no more than 13 registered guests in total. Events and parties are not permitted. City License: Transaction Privilege and Use Tax License: